Comfort Care Pharmaceuticals LTD
Effective Date: 2023 – Today
Shipping Policy
1.1 Shipping Regions: Comfort Care Pharmaceuticals LTD (“Company,” “we,” or “us”) offers shipping services for our pharmaceutical products within Ghana. At this time, we do not provide an international Shipping and Return Policy. We reserve the right to update our shipping regions and policies at our discretion.
1.2 Processing Time: Upon receiving your order, we will process and dispatch it within 2-4 business days. Processing time may vary depending on product availability and order volume. We will make reasonable efforts to fulfill your order promptly.
1.3 Shipping and Return Policy Methods: We use reputable shipping carriers to deliver your order safely and efficiently. Shipping and Return Policy method may vary depending on the destination, size, and weight of the package. We will provide you with the available shipping options at the time of checkout.
1.4 Shipping Costs: Shipping costs will be calculated based on the weight, dimensions, and destination of your package. The shipping charges will be displayed during the checkout process. Any applicable taxes, customs duties, or other fees related to the importation of the products are the responsibility of the customer.
1.5 Delivery Time: The estimated delivery time will depend on the shipping method chosen and the destination. Please note that delivery times are estimates and are not guaranteed. Factors beyond our control, such as customs clearance and transportation delays, may affect the actual delivery time.
1.6 Order Tracking: Once your order is shipped, we will provide you with a tracking number or link that allows you to track the status of your package. You can use this information to monitor the progress of your shipment.
1.7 Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or failure to claim the package, we will contact you to verify the shipping information. Additional shipping fees may apply to reship the package. If we do not receive a response within a reasonable period, we reserve the right to cancel the order and issue a refund minus the original shipping charges.
Return Policy
2.1 Returns and Exchanges: We want you to be satisfied with your purchase. If you receive a defective or damaged product, or if you are dissatisfied with your order for any valid reason, you may request a return or exchange within 2-4 days from the date of delivery.
2.2 Return Procedure: To initiate a return or exchange, please contact our customer support team within the specified timeframe. We may require you to provide photos or other evidence of the defect or damage. Our customer support will guide you through the return process and provide you with a return authorization if applicable.
2.3 Return Conditions: To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns or exchanges if the product does not meet these conditions.
2.4 Return Shipping: If the return or exchange is due to a defect or damage caused by the Company, we will provide a prepaid shipping label or arrange for the return shipping at our expense. If the return or exchange is for any other valid reason, you will be responsible for the return shipping costs.
2.5 Refunds: Upon receiving and inspecting the returned product, we will process the refund or exchange within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Comfort Care Pharmaceuticals LTD Address: SITE A, Near Korean Church, Community 3, Tema – Ghana
Email: support@comfortcarepharma.com
Phone: +233 55 674 4627/8
By using our services, you acknowledge that you have read, understood, and agreed to this Shipping and Return Policy.